Effective Date: SEP 27, 2024
Welcome to Fanytel, brought to you by Zeust Limited ("we," "us," or "our"). Protecting your personal data and respecting your privacy is of utmost importance to us. This Privacy Policy outlines how we collect and process your personal data, describes your rights, and provides information on how to exercise them.
If you have any questions about this Privacy Policy or your personal data, please don't hesitate to contact us at info@zeust.net.
IMPORTANT NOTICE: This Privacy Policy applies to anyone visiting our websites, using our services or products, or interacting with us in any manner. It is imperative that you read and understand this Privacy Policy before using our services and products.
1. Information Collection
We collect personal data through various means, including when you visit our websites, download our apps, engage with electronic advertisements, use our services, make purchases, contact us, or utilize our customer portal. The categories of personal data we may collect and process include:
1.1 Registration and Account Information:
When you sign in to Fanytel, we collect information based on the authentication method you choose. This may include:
- Google Account: If you sign in with your Google account, we may collect your name, email address, and other basic profile information that Google shares with us.
- Apple Account: If you sign in with your Apple ID, we may collect your name, email address, and other basic profile information that Apple shares with us.
- Phone Number: If you sign in with your phone number.
1.2 Device and Connection Information:
When you install, access, or use our services, we may collect device and connection-specific information. This includes details like hardware model, operating system information, app version, browser information, mobile network, connection information (e.g., phone number, mobile/phone operator, or internet service provider), language, time zone, IP address, device operations, and device identifiers. If you install the Fanytel app, we may request access to your mobile device's address book.
1.3 Activity and Usage Information:
We gather information about your usage of our services and other activities related to Fanytel. This includes details such as registration dates, service usage patterns, purchased items, features used, service settings, as well as the timing, frequency, and duration of your activities and interactions (e.g., phone numbers or identification details of calling and receiving parties, call duration, messages, mobile money top-ups, delivery notices). We also collect log files and diagnostic, crash, website, and performance logs and reports.
1.4 Location Information:
We may collect and process precise location information. This data is used to provide location-based features and services and to improve the user experience.
1.5 Customer Support and Social Media:
If you utilize our Customer Support service, interact with us on our social media channels, or engage with us in any other manner, we may retain a record of these interactions. This includes correspondence such as email copies and your email address.
1.6 Behavioral and Tracking Details:
We may collect location data, behavioral patterns, personal preferences, IP numbers, cookie identifiers, and unique device identifiers used to access our services and websites.
1.7 Payment Information:
When processing payments for our services, we collect billing details, including name, address, email address, bank details, and other financial information corresponding to your selected payment method. Note: We do not store payment card details.
1.8 Sensitive Personal Information:
We may collect sensitive personal information, such as payment information and any other data that requires higher protection levels under applicable law. We ensure that this information is processed securely and in compliance with legal standards.
2. Security Measures for Personal Data
We process your personal data in accordance with applicable data protection legislation and regulations. To safeguard your personal data from unauthorized disclosure, misuse, loss, alteration, or destruction, we've implemented robust legal, technical, and organizational security measures. These measures are designed to maintain a level of security commensurate with the associated risks of our data processing activities. If you have questions about our security measures, please reach out to us at info@zeust.net.
3. Sharing Information
We work with carefully selected third-party service providers to help operate, improve, and secure our services. These providers may process personal data on our behalf and include services such as cloud hosting, authentication, and analytics. One of the key service providers we use is Firebase (a Google service), which helps us with authentication, data storage, and app performance monitoring.
We ensure that all third-party service providers handle your personal data in compliance with applicable data protection regulations.
Additionally, we may share your personal data in the following circumstances:
- Upon request, we may provide authorities (e.g., the police and tax authority) with personal data if we have a legal obligation to do so.
- To enforce or apply our Terms of Service and any other agreements with you.
- To safeguard the rights, property, or safety of us, our users, or others.
- In the event of an asset sale by Fanytel or a group company, corporate restructuring, or a change of control of Fanytel or a group company.
When we share your data, we remain committed to ensuring that the relevant third parties implement appropriate legal, technical, and organizational measures to protect and safeguard the personal data in line with applicable data protection legislation and relevant supervisory authorities' regulations and guidelines on personal data security. We will never sell your personal data to a third party unless we have your explicit permission to do so.
Transfer of Data to Third Countries: While we prefer to process your data within the EU/EEA, certain situations may require data transfer outside this region. Before transferring data outside the EU/EEA, we take reasonable measures to ensure that either the third party provides an adequate level of protection for personal data, or appropriate safeguards are in place, in accordance with applicable data protection legislation, such as the EU Commission's standard contractual clauses or specific derogations provided under relevant data protection legislation.
4. Communications and Notifications
Fanytel may use your personal data to communicate with you. This communication may include messages related to updates, faults, alerts, and technical or usability issues within the app and other services. Such communication is considered an integral part of the service we provide.
Occasionally, we may request your input on your experiences using the app and other services. This information will be used to enhance the quality and provision of our services. You are under no obligation to provide such information, and it will be used for the purpose of reviewing and improving our services.
Fanytel may periodically contact you via email, phone, SMS, or other appropriate information channels to keep you informed about Fanytel and its services. This includes updates on new products, campaigns, promotions, and payment methods. If you do not wish to receive promotional messages from Fanytel, you can unsubscribe by following the instructions in the promotional messages you receive or by contacting our customer support at support@fanytel.com.
5. Third-Party Sites
Our site or app may include links to third-party websites. Please be aware that these linked websites are not under our control. To learn more about how third parties handle personal data, please refer to their respective privacy policies. Our Privacy Policy pertains solely to personal data received or collected from you through our site, app, your use of our services, or your relationship with Fanytel.
6. Changes to the Privacy Policy
We continually seek innovative ways to enhance our services, and we reserve the right to update or modify this Privacy Policy at any time, with or without notice. This may be done to reflect improvements, changes to our business, or to comply with applicable data protection legislation. Our Privacy Policy is always available on our website (under Legal Information) and within our app (under Support), ensuring that you, our users, are aware of the personal data we collect, how and why it is processed, and the circumstances under which such information may be shared. We recommend periodically reviewing the Privacy Policy to stay informed. If you do not agree with the terms of this Policy, please refrain from using our services.
7. Data Retention
We retain collected personal data for as long as it is necessary for our operations, but no longer than two years and 10 months after your account is closed, unless legal obligations necessitate longer retention. When Fanytel stores data for purposes other than contractual obligations, such as bookkeeping or lawful intercept requirements, we keep it only for the necessary and legal period associated with each purpose.
8. Your Rights: Access, Rectification, and Erasure
In compliance with applicable data protection legislation, you possess the following rights regarding personal data:
- Right to Access: You have the right to obtain information about any personal data being processed about you and access to such data, if any.
- Right to Rectification: You have the right to obtain the rectification of inaccurate personal data about yourself.
- Right to Erasure ("the right to be forgotten"): You have the right to obtain the erasure of data about you if the data is no longer necessary for the purpose it was collected. Legal obligations may require us to retain some data, but in such cases, we can block the data from being used for other purposes or anonymize it.
9. California Consumer Privacy Act (CCPA) Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal information we collect about you, the right to request deletion of your data, and the right to non-discrimination for exercising these rights. To exercise your CCPA rights, please contact us at info@zeust.net.
10. Virginia Consumer Data Protection Act (VCDPA) Rights
If you are a Virginia resident, you have specific rights under the Virginia Consumer Data Protection Act (VCDPA). These include the right to access your data, correct inaccuracies, request deletion of your data, and opt-out of the sale of personal data and targeted advertising. To exercise your VCDPA rights, please contact us at info@zeust.net.
11. Data Controller and Data Protection Officer
Zeust Limited is the data controller responsible for your personal data. If you have any questions or concerns regarding your personal data or our privacy practices, please contact our Data Protection Officer at info@zeust.net.
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Zeust Limited
Address: 1 Avlonos Street, Maria House, 1075 Nicosia, Cyprus
Phone: +35722007528
VAT no: CY10362856T
Registration no: HE362856
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