FAQs
Find quick answers about your Fanytel account, virtual phone numbers, and app services.
Fanytel offers multiple payment methods, including in-app purchases via Google & Apple, as well as Visa, MasterCard, and Crypto payments on Fanytel's website.
Try the following:
1- Try making the purchase again with a different payment method / card.
2- Make sure you have enough money in your account for the purchase.
3- If your credit card doesn’t work when you think it should, contact your bank for help
1- Try making the purchase again with a different payment method / card.
2- Make sure you have enough money in your account for the purchase.
3- If your credit card doesn’t work when you think it should, contact your bank for help
It's auto renewal from your Fanytel account balance, until you cancel it or until it failed to renew due to low balance.
Within 2 days of expiry: Top up your balance. It auto-renews.
After 2 days: Recovery is not guaranteed. The number may have been released back to our operator. Contact us on WhatsApp and we'll check availability for you.
To avoid losing your number in the future:
After 2 days: Recovery is not guaranteed. The number may have been released back to our operator. Contact us on WhatsApp and we'll check availability for you.
To avoid losing your number in the future:
- Keep enough balance to cover auto-renewal on the due date
- Switch to an annual plan for better protection (save up to 37%)
- For important numbers, prepay up to 5 years upfront — your number is locked in for the full period
Incoming calls and SMS are FREE — always, worldwide.
Outgoing SMS rates:
Outgoing call rates:
Outgoing SMS rates:
- USA & Canada: $0.10/SMS
- Rest of the world: $0.20/SMS
Outgoing call rates:
- USA & Canada: from $0.01/minute
- UK & most of Europe: from $0.01/minute
- India: from $0.035/minute
- Other destinations: the exact per-minute price is shown on screen before you dial — no surprises
If your verification SMS isn't arriving:
- Check your Fanytel SMS inbox — sometimes messages arrive there but don't show as a notification
- Wait 1–2 minutes — some platforms have delays
- Request a voice call verification instead — most platforms (WhatsApp, banks, Telegram, etc.) offer this as an alternative when SMS fails
The reasons for WhatsApp banning your number are:
1- People report or Block you. This is the #1 reason for your number getting banned.
2- When you try to register with multiple numbers in a short period.
3- When you send spam messages.
If you believe that you have not violate the terms of the WhatsApp, you may contact them: https://www.whatsapp.com/contact/
1- People report or Block you. This is the #1 reason for your number getting banned.
2- When you try to register with multiple numbers in a short period.
3- When you send spam messages.
If you believe that you have not violate the terms of the WhatsApp, you may contact them: https://www.whatsapp.com/contact/
Your US virtual number works like a regular US phone, but it's VoIP. Some services like WhatsApp, PayPal, and Viber don't accept VoIP numbers for verification.
Otherwise we offer UK or Australia mobile numbers. They're recognized as real mobile numbers and are compatible with WhatsApp, Viber, Tinder, Twitter, and most verification services. (Terms & conditions apply)
Otherwise we offer UK or Australia mobile numbers. They're recognized as real mobile numbers and are compatible with WhatsApp, Viber, Tinder, Twitter, and most verification services. (Terms & conditions apply)
Need more help?
Message us on WhatsApp